Shipping & Returns Policy

📦 Shipping Policy

Shipping Locations

We currently ship to all locations across India. We do not offer international shipping at this time.

Shipping Charges

Order Value	Shipping Charges	Delivery Time
Below ₹5,000.00	₹99	5-7 Business Days
₹5,000.00 & Above	FREE Shipping	5-7 Business Days
Express Shipping	₹199	2-3 Business Days

Delivery Timeframe

• Standard Shipping: 5-7 business days after order confirmation.
• Express Shipping: 2-3 business days after order confirmation.
• Cash on Delivery Orders: May take 1-2 additional days for verification.
• Remote Locations: May take 7-10 business days.

Order Processing Time

Orders are processed within 24-48 hours (excluding Sundays and public holidays). You will receive a confirmation email with tracking information once your order is shipped.

Order Tracking

Once your order is shipped, you will receive:

• SMS notification with tracking link.
• Email with tracking details.
• You can also track your order in the My Orders section of your account.

Delivery Attempts

Our courier partners will make up to 3 delivery attempts. If all attempts fail, the order will be returned to us. A refund will be processed after deducting shipping charges (if applicable).

🔄 Returns & Exchange Policy

Return Eligibility

We want you to love your purchase! If you're not completely satisfied, you may return eligible items within 30 days of delivery.

Eligible for Return:

• Items must be unused, unwashed, and unworn.
• All original tags and packaging must be intact.
• Items must be in original condition with no damage or alterations.
• Returns must be initiated within 30 days of delivery.

Not Eligible for Return:

• Items that have been washed, worn, or altered.
• Items with missing tags or packaging.
• Intimate items (undergarments, etc.) for hygiene reasons.
• Items damaged by the customer.
• Sale items (unless defective).
• Customized or made-to-order products.

Return Process

How to Initiate a Return

To initiate a return, please contact us through:

• Email: support@dubaiburqacollections.in
• WhatsApp: +91 891 915 0055
• Phone: +91 891 915 0055

Please provide your Order Number and Reason for Return.

Return Shipping Costs

• Defective/Damaged Items: We cover return shipping costs.
• Changed Mind: Customer is responsible for return shipping costs.
• Wrong Size/Color: Customer is responsible for return shipping costs.

💰 Refund Policy

Refund Process

Once we receive and inspect your returned item, we will:

• Send you an email notification confirming receipt.
• Notify you of approval or rejection of your refund.
• Process refund within 5-7 business days after approval.

Refund Methods

Original Payment Method	Refund Method	Processing Time
Online Payment (Card/UPI/NetBanking)	Credit to original payment source	5-10 business days
Cash on Delivery (COD)	Bank transfer / Store credit	7-10 business days
Store Credit	Immediate to wallet	Instant

Partial Refunds

Partial refunds may be granted in the following situations:

• Items not in original condition (damaged by customer).
• Items returned after 30 days (if accepted).
• Missing parts or accessories.

Late or Missing Refunds

If you haven't received your refund:

• Check your bank account again (refunds can take 5-10 business days).
• Contact your credit card company/bank (processing times vary).
• Contact us at support@dubaiburqacollections.in for assistance.

🔄 Exchange Policy

Size/Color Exchange

If you need a different size or color, please follow these steps:

• Initiate a return for the original item (as per return process).
• Place a new order for the desired size/color.
• We will process refund for the returned item upon inspection.

Note: Direct exchanges are not available. You will need to return the original item and place a new order.

Defective Item Exchange

If you received a defective or damaged item:

• Contact us within 48 hours of delivery.
• Provide photos of the defect/damage.
• We will arrange for replacement or full refund.
• Return shipping costs are covered by us.

❌ Order Cancellation

Before Shipment

Orders can be cancelled within 24 hours of placement:

• Login to your account and go to My Orders.
• Click "Cancel Order" button next to the order.
• Or contact us directly with your order number.
• Full refund will be processed (if payment was made).

After Shipment

Once an order has been shipped, it cannot be cancelled. You may refuse delivery or initiate a return after receiving the package.

📞 Need Help?

If you have any questions about shipping, returns, or exchanges, please don't hesitate to contact us:

• Email: support@dubaiburqacollections.in
• Phone: +91 891 915 0055
• WhatsApp: +91 891 915 0055
• Business Hours: Monday - Saturday, 10:00 AM - 8:00 PM